PHONE ORDER SHIPPING
If you's like to order by phone, please call: (845) 298-0555. If you are interested in our fine wine catalog, click on the "Fine Wine Store" link (to the left) to be directed to our online shopping cart.
By ordering from Viscount Wines & Liquor you affirm that you are over 21 years of age. You also affirm that you or someone else over 21 will be prepared to show identification to UPS as proof of age to sign for and receive a shipment containing alcohol from us.
We reserve the right to cancel or amend any order for any reason before shipment even if your credit card has been charged, in which case a partial or full refund would be issued.
Viscount is not responsible for typographical errors.
PHONE ORDER SHIPPING POLICIES:
We can ship non-alcoholic items, such as glassware, to all 50 states.
Viscount currently ships wine via UPS to the following states ONLY:
Alaska, California, District of Columbia, New Hampshire, North Dakota, Oregon, Wyoming and within New York State.
We currently offer the following shipping services through UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air A.M. and Next Day Air P.M. Not all services may be offered to all addresses.
Actual shipping charges will be calculated on a per-shipment basis but will not exceed the following fee schedule which can be used to estimate costs:
1 - 6 bottle shipment within New York State: $30.00
7 - 12 bottle shipment within New York State: $35.00
1 - 6 bottle shipment outside New York State: $35.00
7 - 12 bottle shipment outside New York State: $40.00
We cannot ship wine to P.O. boxes.
If after 3 unsuccessful delivery attempts your shipment is returned to us as undeliverable, an additional charge will apply to re-ship the order and we will not refund the original shipping charge unless we determine that we have made an error. Since an adult over 21 must be present when wine is delivered, many customers find it easier to ship to a business, rather than residential, address.
Shipping wine can be more expensive than for other products, requiring special packaging, compliance checks and adult signature fees; nevertheless we endeavor to keep our shipping fees as low as possible.
Please realize that shipments may travel in non-climate controlled vehicles or facilities and be aware that wine can be at risk when subjected to extremely cold or hot temperatures. For this reason, we prefer to ship early in the week for long-distance shipments so that the wine is not likely to sit in a warehouse over a weekend. Viscount is NOT responsible for the quality of otems once they have left the premises.
Some states may have shipping volume restrictions, typically for a given period of time i.e., in a calendar month or year. We will contact you for instructions if your order needs to be held or amended in order to be compliant with regulations of the state you are shipping to.
Shipping estimates from UPS are not guaranteed, especially just before and during holidays and other busy times of the year. If you require a shipment from us by a certain date and can't afford to wait an extra day or two, please consider a quicker mode of delivery, i.e., 3 Day Select rather than Ground.
Viscount will accept returns in merchandise purchased within 30 days for exchange or credit as long as the merchandise remains saleable by having been stored appropriately so as to ensure that the product and packaging have not been damaged in any way.
Unless due to an error on our part, all returns are subject to a restocking fee of 10% of the purchase price of the item(s).
Returned items must be in the original shipping box with the UPS "Adult Signature Required" alcohol beverage label still affixed. Viscount will arrange a return shipping label to be sent to the customer. The customer must arrange to get the box to an appropriate UPS shipping facility.
All returns are at the discretion of management and require prior approval.